Product Warranty Limitations and Returns Policy

FW Murphy Production Controls supplied products are warranted to be of good quality materials and workmanship. As with any monitoring or control system, the purchase, installation and use of FW Murphy control instruments and other FW Murphy systems is NOT AN INSURANCE POLICY. You have purchased dependable instrumentation, and with normal care, it will provide long and faithful service and enhance the preventive maintenance program on your valuable equipment.

Limited Warranty:

FW Murphy Production Controls Manufactured Products.

FW Murphy Production Controls warrants all FW Murphy Production Controls manufactured products that it determines to be defective in materials and/or workmanship, under normal use, for a period of TWO years, unless otherwise stated.

Non-FW Murphy Production Controls Manufactured Products.

When FW Murphy Production Controls supplies product(s) manufactured by others, the warranty extended to FW Murphy Production Controls will be passed through to FW Murphy Production Controls customer.

During the warranty period, at its sole option, FW Murphy Production Controls will use reasonable efforts to repair or replace any defective product; provided, however, that the customer has returned the defective product to FW Murphy Production Controls, shipping costs prepaid. Any repair or replacement, at FW Murphy Production Controls’ option, shall be the customer’s sole and exclusive remedy. We are not responsible for damage caused by improper installation, neglect or abuse and are limited under warranty to repairing or replacing the item only. We are not liable for equipment on which this product is installed.

Warranty Disclaimer

FW MURPHY PRODUCTION CONTROLS SHALL HAVE NO LIABILITY FOR, AND EXPRESSLY DISCLAIMS ANY WARRANTY OR AFFIRMATION OF FACT, EXPRESS OR IMPLIED, OTHER THAN AS SET FORTH IN THIS WARRANTY STATEMENT, INCLUDING, WITHOUT LIMITATION (1) THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE; (2) ANY WARRANTY OR AFFIRMATION OF FACT RELATED TO MISUSE, IMPROPER SELECTION, RECOMMENDATION, OR MISAPPLICATION OF ANY PRODUCT; AND (3) ANY WARRANTY OR AFFIRMATION OF FACT THAT THE CATALOGS, LITERATURE AND WEBSITES IT PROVIDES ACCURATELY ILLUSTRATE AND DESCRIBE PRODUCTS.

Product Return

Before returning any product customer believes is defective, customer must provide to FW Murphy Production Controls details of the warranty claim situation, a complete description of the product, details from the Model Number label attached to each product, including Model Number, part number and date code and obtain from FW Murphy Production Controls a Returned Materials Authorization Number (RMA Number).

Any claim for shortage or damage to shipment must be accompanied by the packing slip within 15 days of receipt or invoice date, whichever is later. Damages in shipment are the responsibility of the carrier, and customer must make claim directly with the carrier.

Limitation of Liability

ANY LIABILITY FOR CONSEQUENTIAL, INCIDENTAL, SPECIAL EXEMPLARY OR PUNITIVE DAMAGES IS EXPRESSLY DISCLAIMED. FW MURPHY PRODUCTION CONTROLS’ LIABILITY IN ALL EVENTS SHALL NOT EXCEED THE PURCHASE PRICE PAID FOR THE PRODUCT THAT GIVES RISE TO ANY LIABILITY.
FW MURPHY PRODUCTION CONTROLS’ REPAIR, REPLACEMENT OR PAYMENT OF SUCH AMOUNT SHALL BE THE FINAL AND EXCLUSIVE REMEDY IN THE EXHAUSTION OR UNAVAILABILITY OF ANY OTHER REMEDY SPECIFIED HEREIN AND SHALL NOT BE CONSTRUED OR ALLEGED BY CUSTOMER TO HAVE FAILED OF ITS ESSENTIAL PURPOSE. THE LIABILITY OF THE COMPANY SHALL CEASE WITH THE EXPIRATION OF THE WARRANTY PERIOD MENTIONED ABOVE.